How to File a Landlord Complaint in Texas

If you're a renter in Texas facing issues such as unsafe living conditions, unreturned security deposits, or unlawful eviction threats, it's important to know how to file a complaint against your landlord. Texas renters have legal protections under state law, and using the proper complaint process ensures your concerns are taken seriously. This guide explains the process for renters to file a complaint, which official forms to use, and how to access government support.

When Should Texas Renters File a Landlord Complaint?

You may need to file a complaint if:

• Your landlord refuses to make important repairs affecting your health or safety
• You're being threatened with an illegal eviction or discriminatory treatment
• Your security deposit is not returned within 30 days after moving out, without explanation
• You're experiencing utility shut-offs, lockouts, or other prohibited actions

Before you file a formal complaint, always try to contact your landlord in writing and keep copies of your communication. Documenting your requests—and your landlord's responses—will be important if you need further action.

Who Handles Landlord Complaints in Texas?

Texas does not have a statewide landlord-tenant board like some other states. Most complaints are handled through local city code enforcement offices, Justice of the Peace Courts, or the Texas Attorney General's Consumer Protection Division if the issue concerns broader consumer rights.

Relevant legislation: The main law covering rental housing in Texas is the Texas Property Code, Chapter 92 – Residential Tenancies^[1].

How to File a Complaint: Texas Steps

The steps you should take depend on your specific issue:

1. Document and Notify Your Landlord

• Write a dated letter or email stating the problem, referencing relevant sections of the lease or law.
• Keep copies of all written requests, repair invoices, and any photos as evidence.

2. File a Local Code Complaint (for Health/Safety or Repairs)

• For dangerous conditions (like mold, broken heating, unsafe wiring), contact your city or county code enforcement department. You can usually complete a form or call for an inspection.
• Example: In Houston, use the Houston 311 Service Request to report code violations.

3. File a Complaint with the Texas Attorney General (for Wrongful Acts)

• If your landlord is engaging in illegal lockouts, utility shutoffs, or discriminatory actions, file a complaint with the Texas Attorney General's office.
• Official Form: Consumer Complaint Form (fillable PDF). Use this to detail specific violations, attach documentation, and submit by mail or online. (Example: Your landlord illegally shut off your water service as retaliation.)

4. Pursue a Claim in Justice of the Peace (JP) Court

• For security deposits, repairs, or wrongful eviction, you may file a claim in Justice of the Peace Court.
• Official Form: Small Claims Petition (no number, state-provided). Use this to request the return of a deposit, damages, or other relief (example: landlord refuses to return your deposit after 30 days).
• JP courts handle "small claims" up to $20,000—inclusive of most landlord-tenant disputes.

Key Steps for Texas Renters

• Collect written proof and all communication with your landlord
• Determine the correct agency or court for your issue
• Fill out official complaint forms with accurate details and supporting evidence
• Be prepared for inspections or hearings, depending on the agency

What Happens After You File?

Once your complaint is filed:

• For city code violations, an inspector may visit your rental and order repairs if a violation is found.
• For Attorney General complaints, a review is conducted. Investigations focus on patterns of unlawful conduct affecting multiple tenants, but your individual issue will be documented.
• In JP court, you and your landlord will be notified of a hearing date. A judge will decide based on evidence provided.

Resolution timelines can vary. It helps to stay organized and follow up as needed.

Frequently Asked Questions for Texas Renters

1. Can my landlord evict me without a court order in Texas?
   No. Under Texas law, a landlord must follow the correct eviction process, which includes giving proper notice and obtaining a court order before removing a tenant.^[1]
2. What should I do if my landlord won't fix something that's dangerous?
   Notify your landlord in writing. If repairs aren't made in a reasonable time, contact your city’s code enforcement or housing department to file a complaint. You might also be able to make repairs and deduct the cost, but only if you follow Texas Property Code rules.^[1]
3. Where can I file a complaint if my landlord illegally locks me out?
   File a Consumer Complaint with the Texas Attorney General and consider seeking relief in Justice of the Peace Court.
4. What if my landlord won’t return my security deposit?
   Demand your deposit in writing first. If it’s not returned within 30 days of moving out, file a claim in JP court using the Small Claims Petition form.

Conclusion: Key Takeaways

• Always document your concerns and communicate in writing with your landlord.
• Choose the right agency—city code enforcement for repairs, the Texas Attorney General for illegal acts, or JP court for monetary claims.
• Use official complaint forms and provide supporting evidence for the best results.

Knowing your rights and the proper process will help you resolve most rental disputes in Texas.

Need Help? Resources for Renters

• Texas Property Code, Chapter 92 – Residential Tenancies
• Texas Attorney General: File a Consumer Complaint
• Texas Department of Housing & Community Affairs – Property Management Complaint Directory
• Find Your Local Justice of the Peace Court
• 2-1-1 Texas: Renters' Help Line and Resources

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1. Texas Property Code, Chapter 92 – Residential Tenancies

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