Can my landlord shut off my utilities to force me out?

No. In Wisconsin, landlords cannot turn off or threaten to turn off utilities as a way to make tenants leave. Doing so is illegal and may result in penalties.

Is there a winter moratorium on utility shutoffs?

Yes. From November 1 to April 15, your gas or electric service generally cannot be shut off for nonpayment in occupied homes.

What should I do if I have a medical emergency and face a utility shutoff?

You should submit the Medical Emergency Certification Form (PSC 1723) filled out by a medical provider to your utility company quickly to delay disconnection.

How can I report an illegal utility shutoff?

You can file a complaint with the Wisconsin Public Service Commission using their online complaint system for prompt assistance.

Do I have rights if my landlord pays the utilities but doesn't pay?

Yes. You're entitled to notice before a shutoff and can contact both the utility company and the Public Service Commission for help.

Wisconsin Tenant Protections Against Utility Shutoffs

Utilities, Services & Billing Wisconsin published June 21, 2025

If you’re renting in Wisconsin, losing access to heat, water, or electricity can be stressful and disruptive. Fortunately, state laws provide certain protections for tenants facing utility shutoffs, especially during emergencies or in specific circumstances. Understanding your rights and options can help you stay safe, keep the lights on, and resolve billing issues with confidence—whether you pay your utility bills directly or your landlord is responsible.

When Utility Shutoffs Can (and Cannot) Happen in Wisconsin

Wisconsin law sets out rules for when a utility provider can disconnect (shut off) your power, water, or gas, and what warnings or notices you must receive. These rules are designed to provide tenants with due process and time to resolve disputes or catch up on unpaid bills.

Advance Notice: Utilities must provide written notice before shutoff (usually at least 10 days beforehand for most disconnections).
Winter Moratorium: From November 1 through April 15, utility providers generally cannot shut off heat or electric service for nonpayment to occupied residences. Special rules apply during the coldest months to protect health and safety.
Medical Emergencies: Disconnection cannot happen if a certified medical emergency exists and the tenant submits appropriate documentation to the utility company.
Vulnerable Customers: Special rules apply to tenants with infants, elderly individuals, or others with serious health needs.
Landlord Responsibility: If utilities are included in your rent, and the landlord fails to pay, you must still receive proper notice before a shutoff can happen.

Who Handles Utility Shutoff Issues in Rental Housing?

The Public Service Commission of Wisconsin (PSC) regulates most utility shutoff rules and complaints. For disputes between tenants and landlords about utility payments or responsibility, claims may also be addressed by Wisconsin courts. Tenant–landlord relationships are also governed by key legislation: the Wisconsin Statutes Chapter 704 - Landlord and Tenant Law.¹

Your Rights Before and After a Utility Shutoff

It’s important to know what steps your utility company must follow before disconnecting your service, and what you can do if you're at risk of or facing a shutoff:

The utility must send written notice (with clear shutoff date) at least 10 days before disconnection for nonpayment.²
If you live in a building with shared meters, you have the right to receive individual notice even if the account is under your landlord's name.
If a medical emergency exists, you can submit a completed Medical Certification Form to halt shutoff temporarily.
You have the right to a payment plan in many cases to prevent disconnection.

Official Forms for Wisconsin Utility Shutoff Protection

Medical Emergency Certification (Form PSC 1723):
- When to Use: Use this form if you or someone in your household has a serious illness or medical condition that would be endangered by a utility shutoff.
- How It's Used: A licensed physician, public health official, or social worker completes and signs the form. You submit it to your utility company to delay or prevent disconnection.
- Download the Medical Emergency Certification Form (PSC 1723)
Complaint to the Public Service Commission (PSC):
- When to Use: If you believe your utility was shut off illegally, or proper notice wasn't given, you can file a complaint with the PSC.
- How It's Used: Fill out the online complaint form, submit details, and the PSC will investigate your case.
- Submit a utility complaint to the PSC of Wisconsin

Steps to Take If You're Facing a Shutoff

If you receive a utility shutoff notice—whether your name or your landlord’s is on the account—take prompt action. Here’s what you should do:

Review the Notice: Check the shutoff date and reason. Gather billing records and your lease agreement.
Contact the Utility Company: Call and request a payment arrangement or explain any special circumstances (such as illness or hardship).
Submit Forms Promptly: If you have a medical or other qualifying emergency, fill out and submit the proper documentation immediately.
File a Complaint: If rules weren’t followed, file a complaint with the PSC or contact a tenant advocate.

Tip: If your utilities are included in rent and your landlord fails to pay, inform the utility provider and seek help from the PSC as soon as you receive any notice. Keep all written records.

FAQ: Wisconsin Tenant Utility Shutoff Protections

Can my landlord shut off my utilities to force me out?
No. Landlords are prohibited under Wisconsin law from shutting off essential utilities (like heat, water, or electricity) to force tenants out. Doing so can subject landlords to penalties.¹
What if my landlord pays the utility bill but doesn't pay on time?
You have a right to receive shutoff notices addressed to you as an occupant. Notify both your landlord and the utility company if you get a shutoff notice, and seek help through the PSC if needed.
How do I prevent a utility shutoff due to illness?
Submit the Medical Emergency Certification Form (PSC 1723) filled out by a qualified professional to the utility provider immediately.
Is there a winter shutoff ban in Wisconsin?
Yes. From November 1 to April 15, most heat and electric disconnections are prohibited for residential dwellings.
Can I get on a payment plan to avoid shutoff?
Yes. Most utilities are required to offer reasonable deferred payment agreements to help tenants avoid disconnection. Contact your provider as soon as possible to set up a plan.

Need Help? Resources for Renters

Public Service Commission of Wisconsin – Utility Shutoff Rules & Protections
Wisconsin Landlord-Tenant Resource Guide
Legal Action of Wisconsin – Free legal help for eligible renters
Wisconsin Community Action Program Association – Utility assistance information