Filing a Complaint Against Your Landlord in Vermont

If you are a Vermont renter facing unresolved issues with your landlord—such as unsafe living conditions, denied repairs, or other concerns—it's important to know how to advocate for your rights. Vermont provides several official channels to help tenants file complaints and resolve disputes while ensuring everyone is protected by clear rules under state law.

Understanding Your Renter Rights in Vermont

Vermont tenants have rights protected under the Vermont Residential Rental Agreements Act. This law covers topics like property maintenance, habitability, eviction procedures, and security deposits. Landlords are legally obligated to keep your home safe, respect your privacy, and follow fair housing laws.

When to File a Complaint Against Your Landlord

Filing a formal complaint is a reasonable step if:

• Your landlord repeatedly ignores requests for critical repairs (such as heating, water, or plumbing issues).
• There are unresolved safety hazards or code violations at your rental property.
• You believe you are being discriminated against.
• Your landlord is in violation of Vermont rental laws or your lease agreement.

Before you submit a complaint, try communicating your concerns in writing to your landlord and keep records of all correspondence. If issues remain unaddressed, you can use Vermont's complaint process explained below.

Where to File Rental Complaints in Vermont

Vermont does not have a statewide landlord-tenant tribunal, but several agencies handle complaints depending on the problem:

• Vermont Department of Housing and Community Development – For code violations, unsafe conditions, or general housing complaints
• HUD Fair Housing & Equal Opportunity – For discrimination complaints
• Your local health officer or health department – For health, safety, and code enforcement issues
• Court system – For eviction disputes or contract enforcement; see Vermont Judiciary court forms

For local code violations or habitability problems, complaints are typically filed with your town or city health officer.

Official Vermont Rental Complaint Forms and How to Use Them

Several official forms and reports may be relevant when reporting your landlord or starting a legal process:

• Renters Health and Safety Complaint Form: Used to officially report health, safety, and code violations to your local health officer. Complete this form if your landlord is not addressing crucial maintenance (like mold, pests, or lack of heat).
  Example: If your apartment has ongoing mold issues and requests for repair go unanswered, fill out this form and submit it to your city or town office. Download the official Renters Complaint Form (PDF).
• Vermont Civil Complaint Form (100-00145): This court form is used to begin a civil action when you need to enforce your rental agreement (such as reclaiming a security deposit) or defend your rights. Access the form via the Vermont Judiciary Civil Complaint Packet (PDF).
  Example: If you move out and your landlord refuses to return your deposit without cause, you may use this form to file a case in small claims court.
• Vermont HUD Housing Discrimination Complaint: If you face discrimination, file an online complaint with HUD’s Housing Discrimination Portal.
  Example: If your landlord makes housing decisions based on race, disability, or family status, submit the complaint via HUD.

Always submit these forms through the specified channels (by mail, online, or in person). Review instructions on each official document for more details.

Step-by-Step: How to File a Complaint

Here are the typical steps for Vermont renters needing to file a formal complaint about safety, health, or contract violations:

• Document your concern (take photos, gather records, and keep copies of all correspondence with your landlord).
• Inform your landlord in writing and request repairs or resolution.
• If the issue is not resolved, complete the correct complaint form based on your issue.
• File the form with the appropriate agency, such as your local health department, Vermont Judiciary, or HUD for discrimination cases.
• Follow up to make sure your complaint is being processed. Stay organized and be ready to provide more information if needed.

If your case involves a major contract dispute or eviction, you may need to use the courts. All rental disputes in Vermont fall under the Vermont Residential Rental Agreements Act and will be heard in Vermont Civil Courts.¹

Vermont Tribunal and Relevant Legislation

There is no dedicated rental tribunal in Vermont, but the Vermont Civil Division Courts hear rental disputes and eviction cases. The main tenancy law is the Vermont Residential Rental Agreements Act (Chapter 137).¹

FAQ: Vermont Renter Complaints

1. What types of complaints can I file against my landlord in Vermont?
   Common complaints include health and safety issues, repair delays, unlawful evictions, security deposit disputes, and discrimination.
2. Can I report my landlord anonymously?
   Anonymous complaints are not guaranteed, as most agencies require your contact details to investigate the issue. However, they strive to handle reports confidentially whenever possible.
3. How long does it take to resolve a landlord complaint in Vermont?
   Timing depends on the severity of your issue and the agency involved; minor repairs may be fixed within weeks, while legal actions can take longer.
4. What if my landlord retaliates after I make a complaint?
   Vermont law prohibits landlords from retaliating against tenants exercising their legal rights, including filing valid complaints or reporting violations.
5. Where can I get help if I don't understand the forms?
   Contact a local tenants' union, Vermont Legal Aid, or seek help from municipal housing or health offices (see resources below).

Conclusion: Key Takeaways for Vermont Renters

• Vermont law protects renters facing unsafe living conditions, contract violations, or discrimination.
• Use the correct official forms and submit complaints to your local agency or court as needed.
• Keep clear records and reach out for help if you have questions or need legal support.

Filing a complaint can help resolve rental issues fairly and keep your home safe.

Need Help? Resources for Renters

• Vermont Legal Aid – Renters' Rights
• Vermont Department of Housing and Community Development
• Vermont Department of Health: Renters Information
• Vermont Judiciary (Civil Courts)
• HUD Fair Housing Complaint Portal

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1. Vermont Residential Rental Agreements Act (9 V.S.A. Chapter 137)

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