Who Pays for Internet in New York Rentals? Landlord & Tenant Guide
Having a reliable internet connection in your apartment is essential for work, study, and daily life. If you're renting in New York, it's important to know who is responsible for providing and paying for internet service, what your rights are, and where to turn for help if an issue arises. Understanding these rules can help you avoid unexpected charges or disputes with your landlord.
Your Rights: Internet Service in New York Rentals
In New York, there is no state law that requires landlords to provide internet service as a standard amenity in rental apartments. Unless your lease specifically states that internet is included, tenants are typically responsible for setting up and paying for their own internet service directly with a provider. However, there are some exceptions and important points:
- If your lease includes internet service: Your landlord must provide it as promised in your rental agreement.
- If building-wide internet is advertised: This is considered a service included in your rent, and the landlord must maintain it.
- Landlords must allow access for installation of internet or cable services unless it causes permanent or serious damage to the property (New York Real Property Law Section 228).
Landlords are still responsible for maintaining minimum living standards ("warranty of habitability"), but internet itself is not covered. For the official legislation outlining general rental rights, see the New York State Tenant Rights Guide.
Who Pays for Installation and Monthly Internet Bills?
The payment responsibilities for internet in a New York apartment are usually as follows:
- If internet is not included in your lease: You arrange service and pay the provider directly.
- If internet is included in your rent: The landlord pays the provider, and you should not be separately billed.
- If the lease is unclear: Ask your landlord for clarification in writing.
Access for Internet Installation
Under New York law, landlords must allow tenants reasonable access for the installation of cable or fiber internet service. Landlords cannot prevent you from getting service, but you are responsible for any damage caused during installation not considered normal wear and tear. See more about your rights to cable and broadband access on the New York State Department of Public Service website.
Common Issues and What You Can Do
- Landlord denies access for installation: This may violate your rights. Try communicating in writing first. If unresolved, you can file a complaint.
- Disputes over "internet included" claims: Request a copy of your lease or any marketing materials in writing and contact the New York State Division of Housing and Community Renewal (DHCR) Office of Rent Administration for guidance.
How to File a Complaint:
If you believe your rights are being violated (for example, denied access to install a service), you can file a formal complaint:
- Contact the New York City Department of Consumer and Worker Protection for NYC tenants.
- Statewide, complaints about landlord-tenant issues can be submitted to the DHCR.
- For utility access disputes (including broadband access issues), you may also notify the New York State Department of Public Service.
Official Forms
-
DHCR Tenant's Complaint of Decrease in Services (RA-81):
Used if a landlord removes or interrupts a service promised in your lease (including internet, if specified). File if your "included" internet is discontinued.
Find it on the official DHCR form RA-81 page. -
DHCR Request for Records (FOIL):
If you need a copy of your building’s records or registered services, use this form. This can help clarify if internet is a registered service in rent-stabilized apartments.
Instructions at HCR FOIL Request.
Most complaints will be handled by the New York State Division of Housing and Community Renewal (DHCR), New York’s main residential tenancy authority. They administer tenant rights relating to services promised in leases under the New York State Real Property Law.
For rental disputes in New York City, the NYC Housing Court also handles cases concerning landlord services and tenant protections.
FAQ: Internet Service and Renter Rights in NY
- Does my landlord have to provide internet in my New York apartment?
No, unless your lease says internet service is included, your landlord is not required by law to provide it. - Can I install my own internet if it's not included?
Yes. New York law requires landlords to allow reasonable access for installation of internet or cable services, unless it would cause major damage. - What if the landlord advertised "free internet" but doesn't provide it?
Request written clarification and a copy of your lease. If the service was promised and not delivered, you can file a DHCR service complaint (Form RA-81). - Who pays for repairs if the building’s internet system breaks?
If internet is an included building amenity, the landlord is responsible for repairs. If you have a private account, contact your provider. - Where can I get help if I have an internet billing dispute with my landlord?
Contact the DHCR or, in New York City, the Department of Consumer and Worker Protection for billing disputes or denied service access.
Conclusion: Key Takeaways for Renters
- Review your lease to confirm internet service details; responsibility depends on your rental agreement.
- Landlords must permit reasonable access for internet installation but are not required to provide internet unless stated in your lease.
- For disputes, keep records and use official complaint forms from the DHCR or contact state and city agencies for support.
Understanding your responsibilities and rights helps prevent confusion and ensures you enjoy reliable internet in your New York apartment.
Need Help? Resources for Renters
- New York State Division of Housing and Community Renewal (DHCR) Office of Rent Administration – Main residential tenancy authority and complaints.
- New York State Tenant Rights Guide – Plain English guide to all tenant protections and responsibilities.
- NYC Department of Consumer and Worker Protection – City-specific tenant complaint help.
- NYC Housing Court – Handles housing disputes between landlords and tenants.
- NY State Department of Public Service: Utility Complaints – For broadband/cable installation disputes statewide.
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