Nebraska Tenant Protections Against Utility Shutoffs

If you’re renting a home or apartment in Nebraska, keeping your utilities—like water, electricity, and heat—running is vital. But what happens if payments fall behind or there’s a dispute with your landlord? This guide covers utility shutoff protections for tenants in Nebraska, key steps to take, and official resources to protect your rights.

What Are Utility Shutoff Protections for Nebraska Renters?

Utilities are essential services, and Nebraska law provides renters with certain protections to help prevent sudden loss of water, electricity, or heat. Both tenants and landlords have responsibilities regarding bill payments, and there are important rules utility companies must follow before shutting off service.

When Can Utilities Be Shut Off?

• Utility companies generally must give at least 7 calendar days’ written notice before disconnecting service.^[1]
• If the utility is in the landlord’s name and they fail to pay, tenants may receive a shutoff notice—not always their fault.
• There are additional protections for health and financial hardship, especially during winter months.

Your Rights as a Tenancy Utility Customer

• You have the right to receive advance notice before any shutoff.
• Utility companies must offer repayment plans for overdue bills if you qualify as a residential customer.
• No shutoffs are allowed without proper warning—even if you’re not the account holder, as long as you live at the property.
• Special protections apply during the winter heating season (November 1 to March 31).

For full details, see the Nebraska Revised Statutes, Chapter 70, Article 16 (Utility Disconnection Procedures) and the Nebraska Public Service Commission regulations.

Key Forms and How to Use Them

1. Utility Disconnection Appeal Form (Nebraska Public Service Commission)

• Name: Utility Disconnection Appeal Form
• When to use: If you received a shutoff notice and you believe the disconnection is wrongful or you can’t pay for reasons outside your control, you can appeal to the Nebraska Public Service Commission (PSC).
• Example: A tenant pays their landlord for utilities, but the landlord doesn’t pay the actual bill. If the utility company threatens to shut off service, the tenant can use this form to request an emergency review.
• Official link: Utility Disconnection Appeal Form (PDF)

2. Low Income Home Energy Assistance Application (Department of Health & Human Services)

• Name: Low Income Home Energy Assistance Program (LIHEAP) Application
• When to use: If you cannot afford your utility payments, apply for assistance to prevent shutoff or restore service.
• Example: A renter facing disconnection due to job loss uses this form to seek help with heating bills in winter.
• Official link: LIHEAP Application and Info

What to Do If You Get a Utility Shutoff Notice

Receiving a shutoff notice can be stressful, but quick action can help you keep your services on. Here’s what to do:

• Carefully read the notice for the shutoff date and any options to resolve the bill.
• Contact your local utility right away to discuss payment options or apply for a payment plan.
• If the bill is in your landlord’s name and you have paid the landlord, notify both your landlord and the utility—provide proof of payment if you have it.
• If your landlord is not responding, consider filing a complaint or appeal using the Utility Disconnection Appeal Form linked above.
• If you have a medical situation or special hardship, report it to the utility company; you may qualify for extra protections.

Which Board or Agency Handles Utility Tenant Rights?

Utility shutoff complaints and appeals for Nebraska renters are handled by the Nebraska Public Service Commission (PSC). The PSC oversees public utility issues, including disputes and protections under state law.

For landlord-tenant disputes not related to utilities, or general rental rights, Nebraska uses the County Court system under the Nebraska Uniform Residential Landlord and Tenant Act.^[2]

Relevant Nebraska Utility and Tenancy Laws

• Nebraska Revised Statutes, Chapter 70, Article 16 (Utility Disconnections)
• Nebraska Uniform Residential Landlord and Tenant Act (covers landlord utility duties)
• Nebraska Public Service Commission Regulations

These laws outline both landlord and tenant responsibilities and the proper procedures companies must follow before disconnection.

Frequently Asked Questions About Utility Shutoff in Nebraska

1. Can my utilities be shut off if my landlord doesn’t pay the bill?
   In many cases, yes—but you’re entitled to notice and the chance to arrange payment or appeal. Use the Utility Disconnection Appeal Form to request time or assistance if needed.
2. What if I have a medical emergency or serious health issue?
   Notify your utility company immediately—Nebraska law gives added protections for medically necessary service. You may be asked for a doctor’s letter or official documentation.
3. How much notice should I get before a shutoff?
   Utilities must provide at least 7 days’ written notice before disconnection, except in rare emergency conditions (like dangers to public health).
4. Where do I file a complaint if my utilities were wrongfully shut off?
   Contact the Nebraska Public Service Commission using their official complaint process.
5. Can I get help paying my utility bills as a renter?
   Yes, apply for help through the Low Income Home Energy Assistance Program (LIHEAP) if eligible.

Key Takeaways for Renters

• Nebraska law requires at least 7 days’ notice before utilities can be shut off.
• Special protections exist for hardship, during winter, or for medical emergencies.
• Use official forms and appeal options to protect your rights if you face shutoff.

Quick action and knowing your options can prevent or delay a shutoff, giving you time to get help.

Need Help? Resources for Renters

• Nebraska Public Service Commission (utility disputes and appeals)
• NE Department of Health & Human Services: LIHEAP Energy Assistance
• Nebraska Judicial Branch: Landlord/Tenant Forms and Filing Information
• Nebraska Uniform Residential Landlord and Tenant Act

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1. Nebraska Revised Statutes, Chapter 70, Article 16 (Utility Disconnection Procedures). See official statute language on utility shutoff notice.
2. Nebraska Uniform Residential Landlord and Tenant Act. Access the full text on the Nebraska Legislature site.

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