Internet Responsibilities for Renters in West Virginia

Having reliable internet service is essential for many renters living in West Virginia. If you're curious about who is responsible for setting up, paying for, or maintaining internet in your rental apartment, state law and your lease agreement will provide important guidance. This article explains West Virginia rules on internet utility responsibilities, what to check in your lease, and steps you can take if there is a problem.

Who Handles Internet Service in West Virginia Apartments?

West Virginia state law does not require landlords to provide internet service by default. Internet is usually considered an "optional utility," separate from necessary utilities like water or heat. Instead, renter and landlord responsibilities about internet service depend on your lease agreement.

• If your lease says the landlord will provide internet, they must do so while you live in the unit.
• If the lease says nothing about internet, the renter is typically responsible for setting up and paying for the service.
• Landlords must always allow renters reasonable access to install internet, unless specifically stated otherwise in the lease.

It’s important to check your lease document for any section or clause about "Utilities and Services" or "Amenities," as that's where internet provision is often discussed.

What If Internet Is Advertised but Not Provided?

If a landlord advertises internet as an included amenity, but does not supply it as stated, you may have legal grounds to request that service or seek a rent adjustment. Clearly document what was promised and communicate in writing with your landlord about the issue.

Setting Up or Changing Internet Service

In most cases, West Virginia renters are allowed to select their own internet provider as long as:

• No damage is done to the property during installation
• The installation follows building rules
• Any required approval from the landlord (as stated in the lease) is obtained

If you face obstacles—like a landlord refusing to let a technician in or denying all internet access—it's important to know your rights and next steps.

Internet Billing and Shared Connections

In some apartment complexes, internet may be shared and included in your rent or charged separately. If you pay the landlord directly for internet, you should receive clear information about:

• The monthly cost
• Who to contact if service is interrupted
• What happens if you move or if service problems persist

Tip: Keep copies of all bills, emails, and your signed lease to help resolve any disputes about internet services or charges.

Legal Protections and Complaint Procedures

West Virginia landlord-tenant law — found in the West Virginia Code Chapter 37, Article 6 – Landlord and Tenant — requires landlords to keep essential services in good repair, such as water, heat, and electricity¹. However, internet is not classified as essential by law. Your main protections about internet service therefore come from your lease and any written promises made by the landlord.

Sample Official Form: West Virginia Complaint to Magistrate Court

• Form Name: Civil Complaint (Magistrate Court Form SCA-M207)
• When to Use: If you are unable to resolve a dispute over internet service or false advertising with your landlord, you can use this form to file a complaint in West Virginia Magistrate Court.
• How to Use: Fill out the form with your name, landlord’s name, address, and details of the complaint (e.g., landlord failed to deliver advertised internet service). Submit the form to your local Magistrate Court office.
• Where to Find: West Virginia Magistrate Court Forms

The Magistrate Court of West Virginia is the official tribunal handling rental disputes, including non-delivery of services.

Quick Summary: Internet Responsibilities for Renters

• Internet is not required by law, but must be provided if promised in your lease or advertisements.
• Check your lease for details about utilities and services, including the responsibility for bills.
• If you pay rent for "all utilities included," confirm with your landlord exactly what is covered.

Frequently Asked Questions

1. Does my landlord have to provide internet in West Virginia?
   No. Landlords are not legally required to supply internet unless your lease specifically states it is included.
2. What should I do if my apartment’s advertised internet is not working?
   Document the issue and contact your landlord in writing. If not resolved, you may file a complaint with Magistrate Court using the official form.
3. Can my landlord stop me from getting installation from my chosen internet provider?
   Usually not, unless your lease forbids it or if installation causes property damage. Always check your lease and get written permission if needed.
4. Who pays for internet service if it’s not included in my rent?
   The renter is responsible for setup and payment unless the lease states otherwise.

Need Help? Resources for Renters

• West Virginia Landlord-Tenant Act (W. Va. Code Chapter 37, Article 6)
• Magistrate Court of West Virginia – File a Tenant Complaint
• Legal Aid of West Virginia – Renter Assistance and Legal Help
• Official Magistrate Court Forms for Housing Disputes

---

1. West Virginia Code Chapter 37, Article 6 – Landlord and Tenant

Categories

Renter Rights & Legal Protections Lease Agreements & Renewals Rent, Fees & Security Deposits Moving In: Inspections & Disclosures Moving Out & Ending a Lease Maintenance, Repairs & Habitability Health & Safety Standards Evictions & Lease Violations Roommates, Subletting & Shared Housing Discrimination & Fair Housing Laws Accessibility & Disability Accommodations Utilities, Services & Billing Affordable Housing & Rental Assistance Rent Control & Rent Stabilization Privacy Rights & Landlord Entry Security, Locks & Emergency Protections Dispute Resolution & Legal Aid Retaliation & Harassment Protections Mobile Home & Manufactured Housing Rights Special Housing Types & Situations