North Carolina Renter’s Guide to Landlord-Tenant Mediation

If you’re a renter in North Carolina facing issues with your landlord—such as rent increases, possible eviction, or needed repairs—you may not want to go straight to court. Mediation offers a cooperative, often quicker way to resolve disputes. This guide explains how mediation works for landlord-tenant disputes in North Carolina, what to expect, and where you can get official help.

What Is Mediation in the Landlord-Tenant Context?

Mediation is a voluntary process where both renter and landlord meet with a neutral third party (the mediator) to discuss their dispute. The mediator helps each side communicate, consider possible solutions, and (if possible) reach a mutually acceptable agreement. Participating in mediation does not take away your right to go to court if you cannot reach a solution.

Who Runs Mediation for Renters in North Carolina?

In North Carolina, most landlord-tenant mediation is handled through the North Carolina Dispute Resolution Commission and county-level community mediation centers. If your dispute is related to an eviction filed in Small Claims Court, some counties (including Mecklenburg and Wake) offer court-connected mediation right at the courthouse.

Key Steps in the North Carolina Mediation Process

• Filing a Complaint or Case: Most mediation is triggered after a formal complaint—such as an eviction filing—though some centers accept walk-in disputes with no court involvement.
• Agreeing to Mediation: Both sides must voluntarily agree, or the court may refer the dispute to mediation before a full hearing.
• Attending a Mediation Session: The mediator guides a structured conversation, helping both parties discuss the issue, clarify misunderstandings, and brainstorm potential solutions.
• Reaching a Settlement: If both sides agree, the mediator helps write a settlement. Agreements can be voluntary or, if made in court, ordered by a judge.

Many cases resolve through mediation, preventing the stress and unpredictability of a court trial. In North Carolina, mediation is confidential. What is shared in mediation usually cannot be used in court, encouraging honest conversation.

Official Forms for Landlord-Tenant Mediation

• "Small Claims Complaint in Summary Ejectment" (AOC-CVM-201):
  This is used by landlords to file for eviction (“summary ejectment”). While not a mediation request itself, receiving this form as a renter may lead to court-connected mediation in some counties.
  Practical example: If you receive a copy of the AOC-CVM-201, check your Notice to see if mediation is being offered as an option or requirement before your court date.
• "Motion to Continue, Modify, or Set Aside a Mediation Settlement Agreement" (AOC-CV-825):
  If you participate in mediation and later need to change the agreement, you may use this form in court-connected cases.
  Practical example: If you reached a payment plan in mediation but your circumstances change, you can use the AOC-CV-825 form to ask the court to adjust it.

For renters not already in court, contact your local Community Mediation Center to start the mediation process. They may have intake forms specific to their organization.

What Types of Disputes Can Be Mediated?

Mediation in North Carolina can help with a wide range of landlord-tenant issues, such as:

• Nonpayment of rent
• Repairs and maintenance concerns
• Security deposit disagreements
• Lease violations
• Communication problems

If you’re unsure whether your dispute qualifies, reach out to your local mediation center or county court for guidance.

Your Rights Under North Carolina Landlord-Tenant Law

Your legal protections and responsibilities during mediation come from the North Carolina General Statutes Chapter 42: Landlord and Tenant.¹ This law explains security deposits, eviction timelines, repairs, and more. Be sure to review your rights before entering any settlement.

Action Steps: How Renters Can Access Mediation

• Contact your local mediation center and request help for your landlord-tenant issue.
• If already involved in a court case, ask the Small Claims Court clerk if mediation is available in your county.
• Be prepared to share documentation (lease, notices, payment records).
• If a settlement is reached, review it carefully before signing.

Acting early can boost your chances of reaching a fair agreement outside of court.

Frequently Asked Questions (FAQ)

1. Is mediation required before eviction in North Carolina?
   Not in every case. Some counties automatically offer mediation for eviction disputes, but statewide it is usually voluntary. Always check local procedures at your courthouse or mediation center.
2. What if mediation doesn’t solve my problem?
   If you don’t reach agreement, the dispute can move forward in court where a judge will decide.
3. How much does landlord-tenant mediation cost?
   Many North Carolina community mediation centers provide services for free or for a low, sliding-scale fee. Court-connected mediation is usually free for renters.
4. Who can attend a mediation session?
   Both you and your landlord, and you may bring a support person or legal aid if you wish. The mediator is neutral and is there to help both sides communicate.
5. Will my landlord know what I say in mediation?
   Yes. Mediation is confidential outside the session, but both sides will be present and participate actively during the discussion.

Key Takeaways for North Carolina Renters

• Mediation offers a cooperative way to resolve landlord-tenant issues—quickly and confidentially—without going straight to court.
• You have access to free or low-cost mediation services through local centers or the North Carolina courts.
• Always review your rights under North Carolina law before signing any mediation agreement.

Need Help? Resources for Renters

• North Carolina Dispute Resolution Commission (Official court mediation)
• NC Community Mediation Centers Directory
• Legal Aid of North Carolina – Free or low-cost legal help for renters
• North Carolina General Statutes Chapter 42: Landlord-Tenant Law
• Find Your Local County Courthouse

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1. North Carolina General Statutes Chapter 42: Landlord and Tenant
2. NC Dispute Resolution Commission – Official Site
3. NC Community Mediation Centers
4. Form AOC-CVM-201 (Summary Ejectment)
5. Form AOC-CV-825 (Mediation Settlement Changes)

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