Filing a Landlord Complaint in North Carolina: A Renter’s Guide

If you’re having trouble with your landlord in North Carolina—such as ignored maintenance issues, security deposit problems, or possible illegal eviction threats—there are clear, practical steps you can take. Knowing your rights and how to effectively file a complaint can help resolve disputes and protect your home.

Understanding Your Renter Rights in North Carolina

Renters in North Carolina are protected under the North Carolina Residential Rental Agreements Act, which outlines landlord obligations, renter duties, eviction laws, and security deposit protections.^[1] Common problems renters face include withheld repairs, improper rent increases, or unlawful eviction notices.

Who Handles Tenant Complaints in North Carolina?

While North Carolina does not have a single housing tribunal, renters can seek help through several official agencies, depending on the issue:

• North Carolina Department of Justice – Consumer Protection Division: Handles general landlord-tenant complaints and mediates disputes.
• North Carolina Judicial Branch: Local Small Claims Court manages legal filings, including eviction (summary ejectment) and monetary recovery for damages.
• For code violations (like unsafe housing), contact your local city/county housing code enforcement office.

Common Reasons to File a Complaint

• Major repairs ignored (e.g., no heat, water leaks, safety hazards)
• Unauthorized entry or privacy violations
• Improper withholding of your security deposit
• Unlawful eviction threats
• Retaliation for requesting repairs

It's important to act quickly and document each issue clearly for your own records and for officials.

Official Forms Used When Filing a Complaint

• North Carolina Small Claims Complaint (CVM-201)
  Used to start a case against your landlord for repairs, deposits, or other claims under $10,000.
  Download the CVM-201 form directly from the NC Courts.
  Example: You file CVM-201 in Small Claims Court because your landlord refuses to return your security deposit after you move out.
• North Carolina Complaint Form (Consumer Protection)
  Report a landlord’s violations to the NC Attorney General’s Consumer Protection Division.
  Submit a complaint online or mail the PDF from the official website.
  Example: You submit this form if your landlord consistently ignores urgent repair requests.

Steps to File a Complaint Against Your Landlord

Follow these steps to make your complaint more effective and get the help you need:

• Step 1: Document everything. Keep written records, take photos, and save all communication with your landlord.
• Step 2: Formally notify your landlord in writing of the problem and allow reasonable time for resolution.
• Step 3: If unresolved, file a complaint with the NC Attorney General’s office or your local housing code office.
• Step 4: For financial losses or tenancy disputes, complete the CVM-201 Small Claims Form and file it at the district court in your area.
• Step 5: Attend your hearing if your case reaches court. Bring copies of your documentation as evidence.

FAQ: North Carolina Tenant Complaint Process

1. Can my landlord retaliate if I file a complaint?
   The law prohibits landlords from retaliating against renters who file good-faith complaints about health, safety, or code violations.^[1]
2. How long does it take to resolve a complaint?
   Depending on the issue, investigation times vary. Urgent repairs through code enforcement may be addressed in days; court actions may take weeks.
3. Do I have to move out while my complaint is pending?
   Usually, you can remain in your home unless ordered otherwise by a court.
4. Is there a fee for filing a Small Claims action?
   Yes, there is a filing fee. Fee waivers are available if you qualify for financial hardship. Check details on the NC Courts Fees Page.
5. Where can I get legal assistance as a renter?
   Free or low-cost legal help is available through Legal Aid of North Carolina.

Key Takeaways for North Carolina Renters

• Keep records and communicate issues in writing with your landlord first.
• Use official forms to file a complaint with state agencies or the courts if issues persist.
• Local code enforcement handles urgent repair problems; courts handle unresolved disputes and financial claims.

Need Help? Resources for Renters

• NC Attorney General – Tenant Rights: File complaints and access guidance.
• NC Courts: Housing Help: Court guides and small claims filing details.
• Legal Aid of North Carolina: Free legal support for eligible renters.
• Local Housing Code Enforcement Contacts: For health, safety, and code violations.

---

1. See: NC Residential Rental Agreements Act (Chapter 42)

Categories

Renter Rights & Legal Protections Lease Agreements & Renewals Rent, Fees & Security Deposits Moving In: Inspections & Disclosures Moving Out & Ending a Lease Maintenance, Repairs & Habitability Health & Safety Standards Evictions & Lease Violations Roommates, Subletting & Shared Housing Discrimination & Fair Housing Laws Accessibility & Disability Accommodations Utilities, Services & Billing Affordable Housing & Rental Assistance Rent Control & Rent Stabilization Privacy Rights & Landlord Entry Security, Locks & Emergency Protections Dispute Resolution & Legal Aid Retaliation & Harassment Protections Mobile Home & Manufactured Housing Rights Special Housing Types & Situations