Massachusetts Renters: How to File an Effective Repair Request

As a renter in Massachusetts, you have the legal right to a safe and livable home. Whether dealing with broken heating, leaks, or other problems, knowing how to properly request repairs can ensure your concerns are promptly addressed. This guide explains Massachusetts’ requirements, the correct forms, and official processes to help renters get needed repairs done efficiently and fairly.

Your Right to Timely Repairs in Massachusetts

The State Sanitary Code under Massachusetts law protects tenants by requiring landlords to maintain homes that meet health and safety standards. Essential services—like heat, water, and working locks—must be provided. If these services aren't maintained, tenants are entitled to request repairs.

Which Repairs are Legally Required?

Landlords must quickly fix problems that impact health and safety, including:

• Heating issues in cold months
• Leaking roofs or plumbing
• Pest infestations
• Broken windows or exterior doors
• No hot water or significant electrical problems

For a full list, refer to the Massachusetts State Sanitary Code.

How to Submit a Repair Request That Gets Action

Submitting your repair request in writing—and keeping records—will help protect your rights if problems persist. Here’s the proven process for renters:

• Document the issue (photos, videos, detailed descriptions)
• Write a formal repair request letter to your landlord
• Send the letter in a way that provides proof of delivery (e.g., certified mail or email with receipt request)
• Allow your landlord a “reasonable time” to take action, typically 14 days for serious repairs

Sample Written Repair Request

Massachusetts does not require a specific official form, but using a simple, clear Repair Request Letter is best. Be sure to:

• Include your name, address, and date
• Describe the problem in plain language
• Request a specific timeline (e.g., "Please fix the leaking pipe within 14 days")
• Keep a copy for your records

See a sample letter from Massachusetts Legal Help’s official site.

If Repairs Aren’t Made: Your Next Steps

If the problem isn't fixed after your written request:

• Contact your local Board of Health to request a free inspection. They can order the landlord to make repairs.
• If necessary, file a Tenant’s Complaint for Health/Sanitary Code Violations with your local board. Find your local agency on the Massachusetts Local Boards of Health Directory.

Your local board may inspect within 24 hours for urgent issues. They may provide an official inspection report, which can be vital if you seek further legal remedies.

Filing with the Massachusetts Housing Court

If issues remain after using the Board of Health, you may file a claim at the Massachusetts Housing Court. The court is the main tribunal for tenancy disputes—including apartment repairs and enforcement of the State Sanitary Code.

When filing, you may use the Complaint for Personal Injury or Property Damage by Tenant or Former Tenant (Form 5) if you’ve experienced damages due to neglected repairs. Include all supporting documents from your previous steps.

Relevant Forms for Massachusetts Repair Requests

• Repair Request Letter (no official form/number) – Used when first requesting repairs from your landlord. Example and template: Sample letters on Mass.gov.
• Tenant’s Complaint for Health/Sanitary Code Violations (local health department—no statewide form) – File if landlord does not respond. Used by local Boards of Health (find your local office). Example use: Requesting a Board of Health inspection after a landlord ignores your repair request.
• Housing Court Complaint for Property Damage (Form 5) – Used for claims in Housing Court. Find official form and filing details at Housing Court Forms.

FAQ: Massachusetts Renters & Repair Requests

1. What if my landlord ignores my written repair request?
   Contact your local Board of Health for an inspection and submit a complaint if necessary. This agency can order your landlord to make repairs.
2. Can I withhold rent if repairs aren't made?
   Some situations allow "rent withholding" but it is risky; consult the State Sanitary Code and seek legal aid before withholding rent.
3. Is there an official Massachusetts tribunal for repair disputes?
   The Massachusetts Housing Court handles repair and habitability disputes between renters and landlords.
4. What qualifies as an emergency repair in Massachusetts?
   No heat in winter, serious plumbing leaks, major electrical hazards, or situations endangering safety are emergencies. Call your landlord and the Board of Health immediately.

Conclusion: Key Takeaways for Renters

• Always submit repair requests in writing and keep records.
• If there is no response, contact your local Board of Health for inspection help.
• The Massachusetts Housing Court can resolve ongoing disputes.

By following these steps and using official resources, you boost your chances of getting needed repairs while protecting your rights.

Need Help? Resources for Renters

• Massachusetts: Renter Rights Overview
• Massachusetts Housing Court – Tenant Resources
• Directory of Local Boards of Health
• MassLegalHelp – Housing Help

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1. Massachusetts General Laws, Chapter 111 - State Sanitary Code
2. Massachusetts State Sanitary Code: Housing
3. Massachusetts Housing Court

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