Can my Massachusetts landlord ask for my diagnosis or detailed medical records?

No, they may only request documentation showing you have a disability and that the accommodation is necessary. They cannot ask for your diagnosis or detailed records.

Do I have to use a specific form to request an accommodation?

No, Massachusetts does not require a specific form, but it's helpful to make your request in writing and include a note from a provider if your need isn't obvious.

What if my landlord denies my accommodation request?

You can file a complaint with the Massachusetts Commission Against Discrimination (MCAD) and potentially pursue your rights under Massachusetts and federal law.

Is my landlord allowed to talk to my doctor directly?

Only if you give written permission. Most documentation simply requires a note from your provider and does not allow direct contact without consent.

What kind of provider can write a disability verification letter?

Any healthcare, mental health, or social service provider familiar with your situation is acceptable.

Can Massachusetts Landlords Request Medical Proof for Accessibility?

Accessibility & Disability Accommodations Massachusetts published: June 21, 2025

If you rent a home in Massachusetts and have a disability, you are protected under both federal and state laws guaranteeing equal access and fair treatment. One common question is whether a landlord can ask for medical documentation if you request a reasonable accommodation (an adjustment or change that helps you fully use and enjoy your rental unit). Knowing your rights and the limits of what landlords may request ensures you’re protected and can confidently advocate for yourself.

Understanding Reasonable Accommodations in Massachusetts

Under the Massachusetts Fair Housing Law (M.G.L. c. 151B) and the federal Fair Housing Act, landlords must make reasonable accommodations for renters with disabilities, unless doing so would create an undue hardship or fundamentally alter their housing services.^[1][2]

Examples of reasonable accommodations include:

Allowing a service animal in a "no pets" building
Providing a reserved accessible parking space
Allowing installation of grab bars in the bathroom

If you request an accommodation, your landlord may need some information to determine whether you or someone in your household has a qualifying disability and needs the accommodation.

Can a Landlord Request Medical Proof?

Landlords in Massachusetts can ask for documentation that shows you (or a household member) have a disability and need the requested accommodation. However, there are important limits to what landlords may request:

They cannot ask for your specific diagnosis or detailed medical records.
They can request documentation from a medical provider or qualified third party stating that you have a disability and that the requested accommodation is necessary.
If your disability and need for accommodation are apparent or already known, no additional documentation can be required.

This is consistent with guidance from the Massachusetts Commission Against Discrimination (MCAD) and the federal Department of Housing and Urban Development (HUD).

What Documentation is Acceptable?

Acceptable documentation usually includes:

A brief letter or form from a healthcare provider, social worker, or counselor confirming:

You (or a member of your household) have a disability as defined under the law.
The requested accommodation is necessary for you to have equal opportunity to use and enjoy your housing.

Information should not disclose the nature of your disability unless you choose to share it.

Massachusetts does not require a specific statewide form. However, the Executive Office of Housing and Livable Communities offers guidance and sample letters tenants may use.

How Do You Request an Accommodation?

You should submit your request to your landlord in writing. It's helpful to include:

The accommodation you are requesting
Why the accommodation is necessary (you do not need to give details about your diagnosis)
A letter from a qualified third party if your disability is not obvious

If your landlord refuses your reasonable accommodation, you may file a complaint with the MCAD.

Relevant Official Forms

MCAD Discrimination Complaint Form
MCAD Intake Questionnaire: Use this form if your landlord denies a reasonable accommodation or discriminates against you because of your disability. Filing this form starts the complaint process at MCAD, the official tribunal for housing discrimination in Massachusetts.
- Example: If your landlord rejects your request for an accessible parking spot and you believe it was discriminatory, complete this form and submit it to MCAD to begin an investigation.

Tip: Always keep copies of any requests and correspondence with your landlord. If possible, communicate in writing (email or letter) and save your sent messages.

What is the Official Tribunal for Housing Discrimination?

The Massachusetts Commission Against Discrimination (MCAD) investigates and enforces housing discrimination laws. Tenants can file complaints online, by mail, or in person.

Key Legal Protections

Massachusetts General Laws Chapter 151B (State Fair Housing Law)^[1]
Federal Fair Housing Act^[2]

Both laws make it unlawful to discriminate based on disability and provide a framework for requesting and granting reasonable accommodations.

Frequently Asked Questions

Can my Massachusetts landlord ask for my diagnosis or detailed medical records?
No, they may only request documentation showing you have a disability and that the accommodation is necessary. They cannot ask for your diagnosis or detailed records.
Do I have to use a specific form to request an accommodation?
No, Massachusetts does not require a specific form, but it's helpful to make your request in writing and include a note from a provider if your need isn't obvious.
What if my landlord denies my accommodation request?
You can file a complaint with the MCAD and potentially pursue your rights under Massachusetts and federal law.
Is my landlord allowed to talk to my doctor directly?
Only if you give written permission. Most documentation simply requires a note from your provider and does not allow direct contact without consent.
What kind of provider can write a disability verification letter?
Any healthcare, mental health, or social service provider familiar with your situation is acceptable.

Key Takeaways

Massachusetts landlords may request basic documentation of disability and need for accommodation, but not specific medical details.
Written requests and responses help protect your rights as a renter.
If your rights are violated, you can file a complaint with MCAD for investigation.

Understanding your rights can help prevent misunderstandings and protect your access to safe, fair housing.

Need Help? Resources for Renters

Massachusetts Commission Against Discrimination (MCAD) – for discrimination complaints and guidance
Chapter 151B Fair Housing Law – full state law text and summary
MA Executive Office of Housing and Livable Communities: Reasonable Accommodations – guidance and forms
HUD: File a Federal Housing Complaint – for additional support