How long does my landlord have to fix the elevator in Illinois?

Landlords typically have 14 days after written notification to begin repairs for non-emergencies. Emergencies or accessibility concerns may require faster action.

What should I do if I can't reach my apartment because the elevator is out?

Notify your landlord in writing as soon as possible. Request temporary accommodations and document all communications and impacts on your access.

Can I file a discrimination complaint if elevator outages limit my access due to a disability?

Yes. You can file a complaint under the Fair Housing Act using the HUD Housing Discrimination Complaint Form if your landlord fails to accommodate your needs.

Who handles legal disputes about elevator repairs in Illinois rentals?

Residential tenancy disputes are typically handled by the local Illinois Circuit Court. Chicago tenants may also refer to the city's RLTO enforcement offices.

Where do I find the official form for a housing discrimination complaint?

The HUD Housing Discrimination Complaint Form (HUD-903.1) is available online from HUD and may be submitted electronically or by mail.

Illinois Renters’ Rights: What to Do When Elevators Break Down

Accessibility & Disability Accommodations Illinois published: June 21, 2025

For renters living in Illinois high-rises, a working elevator isn’t just a convenience—it can be essential for daily life and accessibility. When the only elevator in your building breaks down or frequent outages make access impossible, your rights as a tenant are protected under Illinois law. Understanding these rights can help ensure both your safety and comfort while protecting your legal interests.

Understanding Your Rights: Elevators and Habitability in Illinois

Illinois law requires that rental housing meet basic standards of habitability. Under the Illinois Residential Tenants’ Right to Repair Act and the Illinois Security Deposit Return Act, landlords must provide and maintain functioning essential services—including elevators if required for access—especially for tenants with mobility or disability needs.^[1]

What Is Considered "Essential" When It Comes to Elevators?

In multi-story or high-rise buildings, elevators are considered an essential service if stairs are the only alternative, as they provide reasonable access to upper floors for all tenants.
For tenants with disabilities, functional elevators can be considered a reasonable accommodation under the Fair Housing Act.^[2]

If the elevator breaks down, landlords must address the issue quickly. Long or repeated outages may constitute a violation of your right to a habitable unit.

What Landlords Must Do About Elevator Outages

Illinois landlords are required by the Illinois Residential Tenants’ Right to Repair Act to repair essential services, including elevators, within a reasonable time after notification. City of Chicago tenants benefit from additional protections under the Chicago Residential Landlord and Tenant Ordinance (RLTO).^[3]

Prompt Repairs: Landlords generally have 14 days to start non-emergency repairs after you notify them in writing. For emergencies, they must act sooner.
Temporary Accommodation: If you cannot access your unit, request a temporary solution—such as a ground floor relocation or rent reduction.
Reasonable Accommodation: If you have a disability, you can formally request expedited repairs or accommodations under the Fair Housing Act. Landlords may need to prioritize elevator repairs for your use.

Reporting Elevator Problems: Steps for Illinois Renters

If your building’s elevator isn’t working, it’s important to follow proper steps to protect your rights and document the situation.

Notify your landlord in writing as soon as you discover the elevator outage. Keep a copy of your notice (email or letter) for your records.
Allow a reasonable repair period (usually 14 days, or less for emergencies).
Document communication and all outages, including photos, dates, and effects on your daily life.
If you have a disability and need access, submit an official request for a reasonable accommodation.

Tip: In Chicago, you can also report elevator outages via 311 or directly to the Department of Buildings for inspection and possible enforcement.

Filing Official Complaints or Requests

City of Chicago: Use the 311 Service Request or contact the Department of Buildings.
Statewide: For disability-related access concerns, submit a HUD Housing Discrimination Complaint Form (HUD-903.1). This form is used to initiate a complaint if your landlord fails to make reasonable accommodations under the Fair Housing Act. Complete the form and submit it online or by mail.^[4]

Tribunals/Boards: The primary agency addressing residential tenancy issues in Illinois is your local circuit court for formal disputes, which you can find via the Illinois Circuit Courts directory. Chicago tenants may also access information through the Residential Landlord and Tenant Ordinance portal.

Key Legislation Protecting Renters Facing Elevator Outages

The following laws and agencies provide the legal foundation for your rights regarding accessibility and elevator repairs in Illinois:

If your landlord fails to repair the elevator in a reasonable time, you may be able to withhold rent (under certain circumstances), make repairs and deduct the cost (with proper notice), or seek help through legal channels. Always document your actions and follow required steps—using forms and agencies listed in sections above.

Frequently Asked Questions

How long does my landlord have to fix the elevator in Illinois?
Landlords generally have 14 days to begin repairs after notification, but must act faster if the outage is an emergency or affects essential access.
What if I can’t access my unit because of a broken elevator?
If you are unable to enter or leave due to an elevator outage, request temporary accommodations from your landlord and document the accessibility issue. You may also report it to local authorities for enforcement.
Can I file a legal complaint if repeated elevator breakdowns affect my health or safety?
Yes, especially if you have a disability or if the issue is ongoing. You can file a formal complaint with HUD or pursue a case in your local circuit court.
Is my landlord required to respond differently if I have a disability?
Yes. The Fair Housing Act requires landlords to make reasonable accommodations for tenants with disabilities, which may include urgent elevator repairs.
Where can I find official forms to file a discrimination complaint?
The official HUD Housing Discrimination Complaint Form (HUD-903.1) is available here and can be submitted online or by mail.

Conclusion: What Illinois Renters Need to Know

Landlords must provide and maintain working elevators in Illinois high-rises as an essential service.
Tenants should notify landlords in writing of outages and allow a reasonable repair period, especially for accessibility-related concerns.
If repairs are not made, tenants have the right to seek official remedies, including filing complaints and—if necessary—legal action.

Need Help? Resources for Renters

Illinois Circuit Courts Directory: For bringing formal tenancy disputes or claims.
Chicago Department of Buildings: To report elevator outages or file complaints.
HUD Housing Discrimination Complaint Process: For disability-related accessibility claims.
Illinois Attorney General: Landlord-Tenant Rights
Legal Aid: Call Illinois Legal Aid at (312) 738-9200 for free tenant legal advice.

See the Illinois Residential Tenants’ Right to Repair Act, Section 765 ILCS 742.
Refer to the U.S. Department of Justice on the Fair Housing Act for details on disability accommodations.
For Chicago, consult the Residential Landlord and Tenant Ordinance (RLTO).
The HUD Housing Discrimination Complaint Form (HUD-903.1) can be accessed directly for disability-related complaints.