Can my utilities be shut off in winter in DC?

No, if you qualify for energy assistance, DC law protects you from utility shutoff between November 1 and March 31.

What should I do if a household member has a health issue and I receive a shutoff notice?

You can submit a Medical Certificate to your utility provider to postpone disconnection for health-related reasons.

How much notice must a utility company provide before shutting off service?

The utility must give you at least 15 days written notice before disconnecting service in the District of Columbia.

Who oversees tenant complaints about utility shutoffs in DC?

The District of Columbia Public Service Commission (DCPSC) handles utility shutoff disputes and complaints.

DC Tenant Rights: Utility Shutoff Protections Explained

Utilities, Services & Billing District of Columbia published June 21, 2025

As a renter in Washington, DC, it's important to know your rights and responsibilities when it comes to utility services and potential shutoffs. In DC, tenants are protected by clear rules designed to prevent unfair or unsafe disconnections by utility companies. Understanding these rules, and how to take action if you receive a shutoff notice, can help you maintain essential services in your home and avoid stress or legal trouble.

What Are Utility Shutoff Protections in Washington DC?

Tenants in the District of Columbia enjoy strong protections from utility shutoffs, especially during certain times of the year and under specific conditions. The Public Service Commission of the District of Columbia regulates utility services and enforces these consumer protections.

Winter Moratorium: From November 1 to March 31, DC law prohibits gas or electric companies from disconnecting residential service if the tenant is a customer of record and meets eligibility for energy assistance from the Low Income Home Energy Assistance Program (LIHEAP).
Medical Emergency Protections: Tenants can postpone a shutoff for up to 21 days by submitting a medical certificate signed by a licensed doctor stating the disconnection would be life-threatening. See ‘Medical Certificate Form’ below.
Advance Written Notice: Utilities must provide at least 15 days written notice before disconnecting service, either by mail or hand delivery.
Prohibition of Shutoff on Certain Days: Disconnections are not allowed on weekends, public holidays, or after 5pm on weekdays.
Partial Payments and Payment Plans: Utilities must offer payment plans if you are behind on payments and cannot immediately pay the full amount.

What Should DC Renters Do If They Receive a Utility Shutoff Notice?

If you get a notice that your gas, electricity, or water is about to be shut off, you still have options. Here are quick steps to take:

Check the Name on the Utility Account: If you are not the customer of record, communicate with your landlord immediately. Sometimes, landlords are responsible for utilities under the lease.
Contact the Utility Company Right Away: Explain your situation and ask about available payment plans or financial assistance programs.
Apply for Energy Assistance: See if you qualify for LIHEAP or other programs through DC's Department of Energy & Environment (DOEE).
Submit a Medical Certificate: If a household member's health is at risk, you may be eligible for temporary protection. See below for form details.
Dispute the Shutoff: If you believe the shutoff is improper or in violation of DC regulations, you can file a complaint with the Public Service Commission.

If you or someone in your home relies on utility service for health reasons, act quickly and contact your utility provider to discuss medical protections as soon as you receive a notice.

Required Official Forms for DC Utility Shutoff Protections

Medical Certificate Form
When & How to Use: Use this form if a household member has a medical condition that makes it dangerous to lose heat or power. The form must be completed and signed by a licensed medical professional and submitted to your utility provider to request postponement of service disconnection. For example, if your child has asthma and heat shutoff could worsen their symptoms, your doctor can help you fill out the certificate.
Download the Medical Certificate Form from DCPSC
Consumer Complaint Form
When & How to Use: If you believe your utility service is being shut off unfairly or in violation of DC law, you can file a complaint with the DC Public Service Commission. This form can be submitted online or mailed in. For instance, if the utility company did not give you a 15-day notice, you can use this form.
Submit a Consumer Complaint Form

Who Oversees Tenant and Utility Rights in DC?

DC renters are protected under the District of Columbia Residential Real Property Disclosures Amendment Act and the Utility Service Regulation Amendment Act. Utility complaints and enforcement are handled by the District of Columbia Public Service Commission (DCPSC) ^[1].

Tenant Legislation References

FAQ: Utility Shutoff Protections for DC Renters

Can my utilities be shut off in winter in DC?
Generally no, if you qualify for energy assistance. DC’s winter moratorium protects eligible renters from shutoff between November 1 and March 31.
What if a household member has a medical condition?
You can submit a Medical Certificate to your utility provider to delay shutoff due to health risks, for up to 21 days at a time.
How much notice does a utility company have to give before disconnecting?
DC law requires at least 15 days written notice before most disconnections.
Who do I contact to dispute an improper shutoff?
File a complaint with the District of Columbia Public Service Commission.

Conclusion: Key Takeaways for DC Renters

DC laws offer protection from utility shutoffs, especially for vulnerable renters and during winter.
If you get a shutoff notice, act quickly—request a payment plan, submit a medical certificate if eligible, and contact assistance programs.
Know your rights and use official channels like the DCPSC for disputes or complaints.

By knowing your protections and acting promptly, you can help ensure your utilities remain connected and your home stays safe and comfortable.

Need Help? Resources for Renters

District of Columbia Public Service Commission — for complaints and information on utility shutoff laws
DC Department of Energy & Environment Energy Assistance Programs — to apply for LIHEAP and emergency utility aid
DC Office of the Tenant Advocate — helps with general tenant rights and landlord issues
D.C. Code Title 34: Public Utilities Legislation